The Customer Service Representative I - Bilingual is responsible for delivering a positive customer experience while servicing loan inquiries from consumers, dealerships, branches, financial institutions, credit agencies and various third parties. The specialist must maintain business knowledge related to auto financing, contract information and interest calculations and understand key processes from various operational areas within the company to research and resolve loan inquiries. The specialist must adhere to established procedures for updating demographic information and submitting requests for loan adjustments such as due date changes, deferments and payment reallocations. This position is responsible for providing “Best In Class” service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.
Reports to: Customer Service Team Leader
Direct Reports: None