Training System Support Specialist

US-TX-Arlington
Requisition ID
2017-30380
Employee Type
Full Time-Regular
Category
Sales
Travel
Not Applicable

Overview

The Training Support Specialist provides administrative and analytical support for the Dealer Services Training team on all training and development initiatives. This team member will be responsible for managing all Dealer Services Training systems including the Learning Management System, the Business Process Guidance System and the department’s intranet site. They will also be responsible for preparing and analyzing reports and metrics.

Responsibilities

JOB DUTIES:

  • Gather customer requirements to provide innovative solutions and recommend system product and process enhancements.
  • Provides LMS administration including loading content, user management, and various other administrative activities.
  • Provides administrative support for the department’s intranet site, the online reference manual and business process guidance system (Panviva).
  • Prepares and analyzes reports and metrics (including ad-hoc requests).
  • Accurately track and understand system & process trends utilizing data analysis tools such as charts, graphs, infographics, pivot tables and conditional formatting.
  • Responsible for managing training and development resources including preparation, organization and printing of training materials.
  • Support continuous improvement with technology and processes.
  • Evaluate current processes and system functionality to make recommendations for improvements and efficiencies.
  • Manages the department’s MS Outlook mailbox including providing first level troubleshooting support, customer service, and works with the Dealer Services Training team on appropriate resolutions.
  • Remain current with operational changes.
  • Monitor scheduled application interfaces and provide issue resolution.
  • Other duties as assigned.

 

OTHER IMPORTANT DUTIES

  • Perform Unit Testing on Maintenance Items and Production Break Fixes.
  • Assist with systems implementations and the evaluation of the results.
  • Perform special projects and other related duties as assigned/required.                           

     

REPORTING RELATIONSHIP:

Reports to: Dealer Services Training Design and Development Manager

Direct Reports: None

Qualifications

Knowledge

  • Must act as a positive agent of change and consistently demonstrate the ability to adapt to changes in the work environment; juggle and manage competing tasks and demands; and deal with frequent change, delays or unexpected events.
  • Ability to effectively analyze and present complex data in a clear easy to understand manner.
  • Proven success in working on and delivering multiple initiatives.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher and Outlook).
  • Strong proficiency in SharePoint site maintenance.
  • Previous experience with a Learning Management System and business process guidance systems strongly preferred. Previous experience with systems such as SuccessFactors and Panviva are a plus.

 

Skills

  • Excellent interpersonal and communication (written and verbal) skills.
  • Excellent organization, project management, and time management skills.
  • Excellent decision making and problem solving skills with the ability to utilize sound judgment and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision.
  • Strong analytical and conceptual thinking skills.

 

Experience:      

  • Minimum 4 years relevant work experience in a similar role within a dynamic and fast paced work environment.
  • Bachelor’s degree preferred but may be substituted for equivalent experience

 

WORK CONDITION:

Normal office environment

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