Firewall Operations Engineer

Requisition ID
Employee Type
Full Time-Regular
Information Technology



The Firewall Operations Engineer is responsible for supporting, monitoring and troubleshooting efforts as it relates to IT Security. This team member will work with firewalls, VPNs, web proxies and other core network security technologies.




  • Provides security support and general sustain functions for the global organization.
  • Provides technical assistance with the planning and execution of changes impacting the general security posture for the business.
  • Provides front-line support on firewalls, VPN tunnels, client RAS, proxies and front-end troubleshooting engagements for the IT Security team.
  • Participates in the “security review process” for business requests and makes technical decisions based upon information provided and the data / system elements needing to be secured.
  • Participates in the global change management process for the IT Security organization.
  • Vets, provisions, implements and tests firewall rules requested by the business.
  • Services web proxy whitelisting and blacklisting requests.
  • Escalates advanced and business critical issues to Engineering for expedited resolution.


  • Provide on-call service as needed.
  • Perform other related duties, as required.
  • Participate in special projects as needed.


Reports to: Firewall Infrastructure Operations Manager

Direct Reports: None




  • A strong understanding of the IT security landscape, including emerging risks and security solutions.
  • Knowledge of the TCP/IP protocol suite, DHCP, DNS, LAN/WAN, and Operating System concepts.
  • Knowledge of packet capture methods and analysis of network flows
  • Knowledge of the OSI model and security that is associated with each layer.
  • Knowledge of wide area network security as it pertains to networking protocols and connectivity to/from outside resources
  • Strong network security knowledge to include Remote access - VPN, Firewalls, DMZ architecture, network monitoring, intrusion detection, web server security, and wireless security.
  • Knowledge of security logging tools (log management, SIEM, etc.).


  • Experience in setting appropriate priorities for tasks to be accomplished based on project plans and management priorities are required.
  • Good interpersonal, verbal and written communication skills.
  • Detail oriented with good analytical skills.
  • Ability to exercise prudent judgment and offer knowledgeable advice.
  • Ability to work both independently and in a team environment.
  • Ability to manage multiple projects and tasks.


  • 3 to 5 years’ experience in IT Security, server administration, networking or previous SOC work experience preferred.
  • Bachelor's degree in Information Technology (or related field) or equivalent experience is preferred.
  • One of the following technical certifications is preferred, but not required: Security+, Network+, MCSE, CISSP, CCNP-Security, CCSA, CCSE, GIAC, CEH, CPTS or equivalent certifications



Normal office environment may be subject to stressful situations as it relates to project coordination and communication. Some after-hours work and periodic 24x7 on call support will be required.


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