Deploy and Maintain Audio / Video Equipment for Conference Rooms and Training Rooms throughout GM Financial.
Help maintain conference room and training room experiences with room automation technologies such as Crestron and others.
Help deploy and maintain Digital Signage Infrastructure throughout GM Financial.
Provide internal and external customers with excellent customer service while striving to provide world-class service.
Effectively communicates current status of all projects, problems, and issues to the department Audio Video manager.
Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
Plan, prioritize, and provide vision and schedules for complex projects.
Lead projects and provide vision and technical direction to oversee and ensure prompt completion of projects.
Provide design support and consultation for departmental and enterprise projects.
Attend departmental, project and general meetings and effectively represent current status as appropriate.
Execute operational support of corporate, branch, and service center operations.
Ensure that all systems are running at optimal capacity.
Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades.
Procure hardware and software consistent with the company's requirements and following all appropriate processes.
Participate in company provided training and perform independent training as appropriate.
Resolve incident management tickets as they arise and ensure timely resolution.
Evaluate, perform, and delegate system administrative functions as appropriate.
Evaluate and install system patches and system updates as directed.
Perform critical system changes after business hours.
Adhere to all company authored policy, procedure and standards documents.
Author policy, procedure and standards documents based on industry best practices and personal research and experience.
Collaborate with the Audio Video manager to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts.
Provide technical and operational support in all technology areas. Assist the Audio Video manager with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislation.
Assist the Audio Video manager with making changes to system platform designs as needed.
Assist the Audio Video manager in determining the direction and enhancement of the system to meet the needs of the organization.
Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology equipment.
Direct selected product research and support other technology and evaluation projects.Participate in an on-call support rotation for providing after-hours support.
Perform other duties as assigned.