Audio Visual Engineer

US-TX-Arlington
Requisition ID
2017-30239
Employee Type
Full Time-Regular
Category
Information Technology

Overview

The Audio Visual Engineer under general direction from the departments Audio Visual manager will assist in the planning, design, implementation, and support of GM Financial Audio and Visual systems. This team member is responsible primarily for the assessment and optimization Audio and Video platforms through review and assessment of customer needs. This team member may function in a lead position providing guidance, direction and training to less experienced engineers.      

Responsibilities

JOB DUTIES:

  • Deploy and Maintain Audio / Video Equipment for Conference Rooms and Training Rooms throughout GM Financial.
  • Help maintain conference room and training room experiences with room automation technologies such as Crestron and others.
  • Help deploy and maintain Digital Signage Infrastructure throughout GM Financial.
  • Provide internal and external customers with excellent customer service while striving to provide world-class service.
  • Effectively communicates current status of all projects, problems, and issues to the department Audio Video manager.
  • Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
  • Plan, prioritize, and provide vision and schedules for complex projects.
  • Lead projects and provide vision and technical direction to oversee and ensure prompt completion of projects.
  • Provide design support and consultation for departmental and enterprise projects.  
  • Attend departmental, project and general meetings and effectively represent current status as appropriate.
  • Execute operational support of corporate, branch, and service center operations.   
  • Ensure that all systems are running at optimal capacity.
  • Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades.   
  • Procure hardware and software consistent with the company's requirements and following all appropriate processes.
  • Participate in company provided training and perform independent training as appropriate.
  • Resolve incident management tickets as they arise and ensure timely resolution.   
  • Evaluate, perform, and delegate system administrative functions as appropriate.  
  • Evaluate and install system patches and system updates as directed.  
  • Perform critical system changes after business hours.
  • Adhere to all company authored policy, procedure and standards documents.
  • Author policy, procedure and standards documents based on industry best practices and personal research and experience.
  • Collaborate with the Audio Video manager to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts.
  • Provide technical and operational support in all technology areas. Assist the Audio Video manager with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislation.
  • Assist the Audio Video manager with making changes to system platform designs as needed.  
  • Assist the Audio Video manager in determining the direction and enhancement of the system to meet the needs of the organization.
  • Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology equipment.   
  • Direct selected product research and support other technology and evaluation projects.Participate in an on-call support rotation for providing after-hours support.
  • Perform other duties as assigned.  

 

REPORTING RELATIONSHIP:

Reports to: Audio Video Manager

Direct Reports: None   

Qualifications

Knowledge

  • Installation and Use of Audio and Video Technologies within Conference and Training Rooms.  Including Monitors, Projectors, Sound Systems, SIP Voice Endpoints, Cisco Video Endpoints.
  • Installation and Use of Enterprise Digital Signage Systems
  • Installation and Use of Room Automation Technologies such as Crestron Systems, Lighting, Video Switching, Video Distribution, etc.

Skills    

  •  Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action.   
  • Ability to approach problems with an open-mind and create new and innovative ideas and methods.
  • Ability to think strategically, make collaborative decisions and perform risk analysis.   
  • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis.   
  • Ability to accept change and adapt to organizational change and shifting priorities.   
  • Effective time management, prioritization, negotiation, and delegation skills.    
  • Able to think and react positively and professionally when faced with obstacles.   
  • Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively.   
  • Good interpersonal skills with an ability to work well with others in teams and collaborative work situations.   
  • Willingness and ability to build on others ideas. 
  • Partner with customers to provide value to meet customer goals.

Experience

  • Minimum 1-3 years of experience of Audio and Video Experience.
  • Bachelor’s degree, job related certifications or equivalent work experience required.
  • CTS certification preferred.

 

WORK CONDITION:

 

Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours.  Some travel is required. 

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