Salesforce Analyst I

US-TX-Arlington
Requisition ID
2017-30117
Employee Type
Full Time-Regular
Category
Sales

Overview

The Salesforce Analyst I will serve as a partner with business representatives to identify needs, define, prioritize and document requirements for solutions to address business opportunities. This person must demonstrate a strong ability to create business requirement documents, and QA test scripts. This person must be skilled in delivering solutions using declarative configuration to create validation rules, workflows, page layouts, and process builders. The scope of work for this individual covers all stages of a project, from requirements gathering through testing and training.

Responsibilities

JOB DUTIES

  • Serve as a subject matter expert, and ensure projects are delivered on time
  • Build and foster relationships with business users, stakeholders and partners by displaying industry knowledge and expertise in the Salesforce.com platform
  • Analyze current business processes, and champion the Salesforce team’s proven ability to provide business process solutions that increase accuracy and efficiency
  • Prepare and maintain various detailed records, documentation, and reports in order to provide information for summaries, presentations, and ad hoc reports
  • Create functional business requirement documents
  • Participate in business requirements and technical requirements meetings
  • Develop and maintain a thorough understanding of data and information resources
  • Keep abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements, and update end users
  • Assess training needs, create and maintain training materials and user documentation as well as provide user training
  • Act as a mentor to the Operations Specialist I and II
  • Knowledge of dependencies in requirements that may have an effect on other business processes or IT systems
  • Experience in user interface configuration, data transfer and cleansing via APEX Data Loader and/or SFDC Import Wizard

OTHER IMPORTANT DUTIES

  • Perform other related duties as required    

REPORTING RELATIONSHIP

  • Reports to: Dealer Services Salesforce Integration Manager
  • Direct reports: None        

Qualifications

Knowledge

  • Intermediate SFDC knowledge and hands on creation experience with objects, fields, workflow rules, process builder, SFDC Clouds
  • Intermediate knowledge of the Microsoft Office Suite (Excel, Word, PowerPoint, and Access)
  • Basic knowledge of statistics and finance
  • Business etiquette

 

Skills

  • High attention to detail
  • Proactive with a strong bias for action – naturally inquisitive
  • Sound business decision-making abilit
  • Strong organizational skills and the ability to multi-task and prioritize
  • Ability to work as part of a team with aggressive deadlines and high-pressure work
  • Strong communication and interpersonal skills
  • Must be comfortable documenting and communicating business requirements
  • Ability to work with minimal supervision
  • Ability to analyze large data sets to find useful relationships (data mining)
  • Ability to work and/or support occasional weeknight/weekend deployments as needed

 

Experience

  • Bachelor's degree in Business Administration or a related field preferred
  • 0 – 2 years of experience working in the SFDC CRM platform required
  • Salesforce.com Certified Administrator a plus
  • Working towards certification completion within the first year

 

WORKING CONDITIONS

  • Normal office environment

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