VP Remarketing Solutions Field and Dealer Support

US-TX-Arlington
Requisition ID
2017-30089
Employee Type
Full Time-Regular
Category
Remarketing

Overview

The Vice President, Remarketing Solutions Field and Dealer Support is responsible for meeting dealer engagement objectives for GM Financial retail, lease, GM Company, and rental return vehicles sold online and at physical auctions. Key areas of focus for this role are dealer and sales team education including end-of-term processes, GMF DealerSource and auction inventory as well as providing overall direction for the Remarketing Signature Service (RSS) and Remarketing Product Specialist teams. The VP develops and executes engagement, education, customer service and support strategies and is a key link to Remarketing Operations, Dealer Services and Senior Management.

Responsibilities

JOB DUTIES

  • Design, implement and manage initiatives and strategies in collaboration with Remarketing Solutions senior management. Delegate responsibilities to ensure that objectives are properly discharged at all levels
  • Establish objectives for the Field and Dealer Support team and review performance against objectives in a consistent and timely basis by monitoring key performance indicators to measure effectiveness and efficiency                                            
  • Ensure team is consistently and effectively educating the field and dealers on GM Financial’s Remarketing value proposition, exclusive dealer benefits, and end-of-term lease processes
  • Oversee the RSS and Product Specialist teams and identify opportunities for future growth and ways to improve the customer experience for dealers and DARs
  • Establish and maintain relationships with Dealer Services to enhance communication and cooperation to achieve mutual goals and objectives
  • Build and develop superior working relationships with internal Remarketing teams such as End-of-Term Support, Promotions & Communications and Internal / External Operations
  • Stay current on end-of-term process changes, GMF DealerSource enhancements, program/incentive updates (e.g. Dealer Dividends, FPOC, Maven, etc.) and auction promotions so information can be communicated to the team
  • Continually exhibit established GM Financial leadership competencies and quickly adapt and lead the Field and Dealer Support team through organizational change as required
  • Enable an environment that supports and drives coaching, development and mentoring of employees to strengthen skill sets, fosters high performance, and supports employee recognition and further career growth

REPORTING RELATIONSHIP

Reports to: SVP, Remarketing Solutions Business Affairs

Subordinates: 2 direct reports

Qualifications

Knowledge

  • Extensive and current knowledge of automobile finance and remarketing industries
  • Working knowledge of GM Financial's business to evaluate opportunities and make strategic decisions
  • Working knowledge of sales theory and practice

 

Skills

  • Innovative thinker with strong ability for strategic vision
  • Advanced interpersonal skills with the ability to deliver effective presentations and develop internal and external relationships  
  • Excellent sales, business development and marketing skills
  • Ability to positively motivate, lead, coach and develop others
  • Effective time management skills and the ability to work under pressure
  • Strong organizational skills with the ability to manage multiple projects simultaneously to ensure timely and accurate completion
  • Ability to communicate clearly and effectively, both verbally and in writing with all levels of management
  • Strong attention to detail
  • Ability to professionally represent GM Financial
  • Strong analytical and problem solving skills as well as the ability to think creatively
  • Self-starter with the ability to take ownership of work performed  
  • Ability to work in a leadership position and make decisions in a fast paced and dynamic environment    

Experience

  • Previous experience in the auto finance or remarketing industry required
  • 5+ years’ experience in a leadership position
  • 5+ years’ experience in a sales position
  • Experience in business plan development and execution including creating and managing a budget and staffing model
  • College degree preferred

 

WORK CONDITIONS

  • High energy and fast paced
  • Up to 50% travel may be required
  • Work schedule may include some nights, weekends and holidays

 

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