Lease End Experience Clerk II

Requisition ID
Employee Type
Full Time-Regular
Customer Experience / Customer Service


The Lease End Experience Clerk II performs various activities to support the Lease End Experience team’s efforts to process lease end duties that meet the company's policies and procedures. This team member is responsible for evaluating account information and documented correspondence, completing complex tasks, and making sound business decisions. Direct contact with Dealers or customers (Non-Collections) to verify the location of the leased vehicle. Direct contact with other departments and segments is necessary. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.



  • Support leadership team in various clerical departmental duties.
  • Maintain adequate follow-up of daily workflow.
  • Ensure documentation and correspondence is accurate and complete.
  • Provide quality, professional customer service to each incoming and outgoing telephone call, written request and interaction with our internal and external customers.
  • Demonstrate knowledge of acknowledged policies and procedures.
  • Initiate and share ideas for process and quality improvements.
  • Achieve and maintain objectives and competencies as outlined in specific Performance Plan.
  • Maintain professional relationship with outside vendors using clear and concise communication.
  • Ensure state/federal regulatory compliance as it applies to the sale of repossessed vehicles.
  • Complete special projects and perform other work related duties, as needed.
  • Maintain current knowledge of state and federal requirements for area of responsibility.
  • Responsible for application of company policies and state and federal requirements.
  • Adhere to company policies and internal department guidelines regarding attendance, punctuality, reliability and recording of time.
  • Demonstrate a willingness to take on additional tasks and responsibilities while consistently meeting business objectives.


Reports to:  Lease End Experience Team Leader I

Direct Reports:  None



  • Basic knowledge of repossession and remarketing procedures.
  • Working knowledge of computers and the ability to follow state and federal guidelines.



  • Ability to make sound business decisions based on accurate analysis of information.
  • Good verbal and written communication skills.
  • Excellent customer service skills.
  • Basic mathematical ability.
  • Detail oriented with good organizational and prioritization skills.
  • Team player with the ability to work in a fast paced environment and multitask.
  • Self-motivated and able to work with minimal supervision while actively participating in a team environment.
  • Accurate data entry, 10-key, proofreading and typing skills.
  • Ability to operate standard office equipment such as fax machines, copiers, etc.



  • High school degree or equivalent required


  • Normal office environment



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