The AVP Customer Experience Delivery is responsible for developing implementation plans relative to Customer Experience functions, including digital, marketing, customer retention and remarketing projects and initiatives that support the strategic vision. This officer collaborates with cross-functional project teams and management with a focus on delivering on-time projects that meet the established business objective. The AVP Customer Experience Delivery collaborates with resources from other functional areas including Information Technology, Consumer Servicing, Risk Management, Legal, Compliance, and Internal Audit.
OTHER IMPORTANT DUTIES:
Perform other related duties as needed.
Reports to: VP Customer Experience
Subordinates: Up to 5 Customer Experience analysts or Delivery Managers
Normal office environment subject to stressful situations
Occasional travel required