Senior Commercial Account Manager - CLS

Requisition ID
Employee Type
Full Time-Regular
Commercial Lending / Wholesale Lending


The Senior Commercial Account Manager is responsible for providing dealership and internal customer service, acts as liaison between the GMF Commercial Lending Services (CLS) and Sales teams, coordinates and manages all floorplan account related requests, and monitors and manages assigned portfolio with data obtained from both internal and external sources.   This team member has frequent contact with dealer principals and staff, GMF leadership and GM/GMF Sales teams.    




  • Central point of contact for all internal and external customer commercial lending requests or inquiries.
  • Coordinates and manages dealership or GMF requests and inquiries to completion.
  • Regular communication with dealership owners to discuss trends/issues and look for additional GMF business opportunities.
  • Monitors and manages assigned portfolio with data obtained from both internal and external sources.
  • Proactive risk recognition; develop realistic and actionable plans to mitigate risk when identified and elevate to CLS leadership and the Special Assets team where warranted by risk and exposure.
  • Uses logic, data analysis and judgment when solving problems. Looks beyond the obvious and probes to gain a better understanding of complex or unusual situations, understands the customer and their operations and provides a consultative approach in supporting the dealer customer.                    
  • Takes full accountability for decisions, actions, and results.
  • Seeks opportunities for additional efficiencies and effectiveness within the department.
  • Facilitates regular and productive account reviews with CLS leadership, Risk and Sales teams.
  • Develops effective internal and external business relationships.
  • Effectively communicates any dealer risk or competitive threats to CLS leadership.
  • Effectively manages one-off and special projects as assigned.
  • Acts as mentor and assists in training employees newly assigned to the department.



Perform other duties as assigned.                          



Reports to: National Commercial Account Manager - CLS   

Direct Reports: None   



  • Extensive knowledge of dealership, manufacturer, and commercial lending floorplan programs and processes.
  • Familiarity and practical experience with dealership financial standards, operating reports, balance sheet and income statement financial analysis and commercial automotive underwriting experience.
  • Complete understanding of commercial loan and security documentation.



  • Ability to manage multiple projects/processes simultaneously.         
  • Must possess strong verbal and written communication skills.
  • Must be well organized and detail-oriented.
  • Must possess and demonstrate exemplary customer service skills.



  • 5+ years’ experience in captive auto finance or commercial banking industry required.
  • Bachelor’s degree required or equivalent experience may be subsituted for degree.




  • Normal office environment, subject to stressful situations
  • Must be able to work flexible schedules that meet business needs



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