Provide leadership through influence, inspiration, collaboration and teamwork.
Develop, implement and monitor remarketing processes; revise existing processes to enhance auto recoveries at auctions and ensure the integrity of GM Financial's programs.
Protect interest of company by ensuring actions are in compliance regarding organizational goals, objectives, policies and procedures, and state and federal laws to ensure performance standards are achieved and maintained.
Participate in departmental projects including development, scope and the documentation of current and future-state processes, while addressing risks and assumptions, and assisting with requirements, testing, training and implementation.
Make adjustments to policies and procedures as necessary to minimize risk of loss to the company.
Establish and maintain professional relationships and effective communication with internal and external partners to enhance recoveries and/or improve efficiencies.
Monitor external vendor service levels provided for compliance with GM Financials standards and effectively communicate issues to improve service.
Coordinate with senior management to review department work performance and identify opportunities for improvement.
Act as a GM Financial and Remarketing Solutions ambassador at corporate and/or industry functions.
Ensure accountability to meet department QA/compliance monitoring objectives.
Take an active role in the career growth and development of others within assigned department.
Set clear expectations and facilitate understanding of link between individual contributions and company performance.
Collaborate with peers and share best practices across the company.
Participate in corporate initiatives and facilitate understanding of the broader business perspective.
Promote a cooperative and productive work environment for team members consistent with GM Financial mission and values.
OTHER IMPORTANT DUTIES:
Perform additional duties and special projects as assigned by senior management.
Reports to: VP Remarketing Solutions
Direct Reports: Remarketing Solutions Team Leaders