Credit Center Administrative Assistant - Zone D

Requisition ID
Employee Type
Full Time-Regular


The Administrative Assistant handles all administrative functions for the credit center, as well as greets all visitors and routes incoming calls/faxes to various departments and personnel. This position has contact with other GM Financial departments, outside vendors, agencies, dealers and customers. The Administrative Assistant serves as an essential point of contact for our dealer customers and the DRMs when a call is made to the credit center. This team member supports the credit center to enhance the dealership relationship with GM Financial.



  • Answer a Multi-line phone system.
  • Route and transfer calls to the appropriate parties.
  • Accept various deliveries and call couriers to schedule pickup.
  • Handle all mail functions including inter-office mail.
  • Maintain and update phone directories including DRMs and FundsNow.
  • Handle all administrative functions including inventory, office equipment, ordering office supplies, mail, answering phones and other functions related to daily operations.


  • Assist RCM/RSM and CMs with maintaining a coordinated work schedule for the credit center, including tracking time off and vacations.
  • Assist other members of the credit center to complete assignments to meet credit center goals and objectives, i.e., complete up-front verifications when necessary.
  • Assist RCM/RSM and/or DRMs in drafting dealer PowerPoint presentations prior to submitting to Corporate for final approval.
  • Assist RCM and CMs with organizing team meetings and summarizing key messages and action plans.


  • Reports to: Regional Credit Manager
  • Direct Reports: None



  • Knowledge of telephone related systems required.
  • Knowledge of how to operate a multi-line telephone system required.
  • Working knowledge of Microsoft Office applications. Strong computer and typing skills are preferred



  • Excellent verbal and written communication skills are required.
  • Ability to operate a variety of office equipment, such as, but not limited to, copy machine, fax machine, telephone, etc.
  • Strong interpersonal skills and customer service skills needed to interact effectively and professionally with co-workers and the public.
  • Ability to handle difficult situations in a professional manner.


  • Experience performing receptionist duties experience preferred.
  • High school diploma or equivalent required.


  • High energy and faced paced office environment, subject to stressful situations.
  • Work schedule is full time and must be available on Saturdays.




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