Technical Application Specialist III

US-TX-Arlington
Requisition ID
2017-29976
Employee Type
Full Time-Regular
Category
Information Technology
Travel
0-10%

Overview

The Technical Application Specialist III is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of medium to large-scale projects, product support, and coordination with team members on project development. This position involves moderate coordination with other departments, business partners, and outside vendors in order to provide customer support.                    

                

Responsibilities

JOB DUTIES

  • Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.      
  • Provide applications second-tier support for systems issue resolution.             
  • Coordinate with program development teams on software interfaces used by supported business applications.      
  • Work closely with internal business units to facilitate project completion.      
  • Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions.
  • Assist with the creation, documentation, and execution of test scripts for supported systems and research and implement solutions to issues identified during testing.      
  • Perform project planning, coordination and management on multiple projects.      
  • Interface with software vendors and suppliers in support of business application software packages.      
  • Communicate with managers and business partners on business systems and project statuses.      
  • Design and create production and ad hoc reports.      
  • Provide direction to and mentor entry-level analysts.      
  • Monitor scheduled application interfaces and provide issue resolution      
  • Provide After Hours Support as assigned              

OTHER IMPORTANT DUTIES

  • Maintain system and functional awareness and competence.      
  • Assist Quality Assurance and business partners during the testing phases of projects as needed.      
  • Perform Unit Testing on Maintenance Items and Production Break Fixes.      
  • Assist with systems implementations and the evaluation of the results.
  • Serve as contact to relationships outside of the Company as appropriate.
  • Perform special projects and other related duties as assigned/required.                            

REPORTING RELATIONSHIP

Reports to: Technical Applications Manager, AVP Corporate Business Systems, AVP Commercial Lending Systems or VP ITS Software Solutions          

Direct Reports: None

Qualifications

Knowledge 

  • Thorough understanding of Personal Computer and Information Systems operations.    
  • Working knowledge of respective business support area.
  • Working knowledge of project management methodology.          
  • Working knowledge of relational database structures, models, and diagrams.                              

Skills

  • Ability to interpret and/or write system documentation and programming specifications.              
  • Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.      
  • Capable of relating business issues to the ITS staff in an effort to achieve the necessary resolution of issues.    
  • Good communication skills displaying timely and accurate information sharing with active listening skills.    
  • Proficiency with Microsoft Office products.    
  • Ability to read and understand system manuals and documentation pertaining to the operations of computer and software applications and equipment.      
  • Ability to make sound decisions and exercise good judgment.    
  • Ability to give directions to and mentor entry-level analysts.    
  • Promote a cooperative and productive team environment.      
  • Interpersonal skills necessary to manage business and technology relationships with internal and external clients.
  • Ability to provide prompt, high-quality customer service to members, staff, vendors, and internal/external customers.    
  • Proficiency with supported business applications such as Oracle E-Business Suite modules, Wholesale Management System, Dealer Access System, CreditQuest modules, SAP Business Objects
  • Working knowledge of additional business applications such as MarkView, KRONOS or ADP      
  • Ability to write SQL queries of simple to medium complexity                              

Experience      

  • Bachelor's or advanced degree in computer studies or related business area preferred; high school degree with equivalent experience.              
  • Minimum of 4-6 years support experience in an IT environment and respective business area in analyzing and implementing applications systems.    

 

WORK CONDITION        

Normal office environment. Subject to stressful situations as they relate to deadlines and dealing with business partners, other departments, and outside vendors. Some travel to company and vendor sites is required.

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