Remarketing Solutions Clerk II

US-TX-Arlington
Requisition ID
2017-29935
Employee Type
Full Time-Regular
Category
Remarketing

Overview

The Remarketing Solutions Clerk II performs various activities to prepare repossessed vehicles for sale at auction and ensures compliance with state and federal laws as well as the company's policies and procedures. This team member is responsible for evaluating account information and documented correspondence, completing complex tasks, and making sound business decisions. Direct contact with other departments and segments is necessary. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.

Responsibilities

JOB DUTIES:

  • Support management in various clerical departmental duties
  • Maintain adequate follow-up of daily workflow.
  • Ensure documentation and correspondence is accurate and complete.
  • Provide quality, professional customer service to each incoming and outgoing telephone call, written request and interaction with our internal and external customers
  • Demonstrate knowledge of acknowledged policies and procedures
  • Initiate and share ideas for process and quality improvements.
  • Achieve and maintain objectives and competencies as outlined in specific Performance Planning Reviews (PPR).
  • Maintain professional relationship with outside vendors using clear and concise communication.
  • Ensure state/federal regulatory compliance as it applies to the sale of repossessed vehicles.

 

OTHER IMPORTANT DUTIES

  • Complete special projects and perform other work related duties, as needed.
  • Maintain current knowledge of state and federal requirements for area of responsibility.
  • Responsible for application of company policies and state and federal requirements
  • Regular attendance, punctuality and reliability

                                                                                                              

REPORTING RELATIONSHIP:

Reports to: Remarketing Solutions Team Leader

Direct Reports: None

Qualifications

Knowledge:                                                    

  • Basic knowledge of repossession and remarketing procedures
  • Working knowledge of computers and the ability to follow state and federal guidelines

 

Skills:                                                               

  • Ability to make sound business decisions based on accurate analysis of information
  • Good verbal and written communication skills
  • Excellent customer service skills.
  • Basic mathematical ability
  • Detail oriented with good organizational and prioritization skills.
  • Team player with the ability to work in a fast paced environment
  • Ability to multitask
  • Self-motivated and able to work with minimal supervision while actively participating in a team environment
  • Accurate data entry, 10-key, proofreading and typing skills.
  • Ability to operate standard office equipment such as fax machines, copiers, etc

 

Experience:                                                                   

  • Experience working in a finance/auction related industry
  • High school diploma preferred.

                        

WORK CONDITION:

  • Normal office environment
  • Subject to stressful situations

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