In this role, you will be responsible for building, implementing and maintaining a comprehensive learning platform to help drive a customer-focused and experience-driven learning culture across GM Financial International Operations (GMF IO). Equip, Enable and Empower employees by delivering a full range of Training Curricula and Assets including Service Excellence, Job Skills, Regulatory/Compliance, and Leadership/Professional skills. In partnership with Human Resources, Operations leaders and Customer Experience peers, ensures access to the necessary training, resources and tools to develop employees capable of delivering a consistent, market-differentiating experience. The role will also develop and administer recognition strategies across IO designed to reinforce and sustain our culture of learning and customer-centricity.
Certifications or special training required:
Experience and exposure to ADDIE, ISD, Adult Learning Principles, Learning Styles such as:
Desired Skills and Knowledge