The HR Service Center Representative is responsible for providing guidance and assistance on incoming calls and emails for all team members in all locations related to employee benefit plans, Payroll, Recruiting, and HR Policies & Procedures. Under direct supervision, this team member provides accurate and complete answers/resolution to inquiries directly or ensures other appropriate providers complete service. This team member interacts heavily with management, team members, former team members, and HR representatives.
OTHER IMPORTANT DUTIES:
Reports to: AVP Benefits
Direct reports: None
Normal office environment, subject to stressful conditions as it relates to decisions.