Oracle Functional Business Systems Analyst III

US-TX-Arlington
Requisition ID
2017-29804
Employee Type
Full Time-Regular
Category
Information Technology

Overview

The Oracle Application Technical Specialist III is responsible for providing analysis and second-tier support for Oracle R12 E-business Suite and related third-party applications acting as an internal Technical/Functional Consultant. This includes, but is not limited to, gathering business requirements, design and maintenance of business applications, application configuration, systems testing, and end-user production support.  The Oracle Application Technical Specialist III will provide both technical and functional support to the business and should have a solid understanding of the business processes and how they relate to the supported business applications.  Technical skills are required to understand the table structures, provide adequate issue resolution, and develop complicated reports. This employee has heavy contact with other company departments as well as outside vendors in support of international IT operations.                    

Responsibilities

JOB DUTIES

  • Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.
  • Responsible for analyzing and resolving functional and technical problems of supported applications.
  • Implement business software and provide systems administration set-up and configuration.
  • Coordinate with program development teams on software interfaces used by supported business applications.
  • Work closely with internal business units to facilitate project completion.
  • Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions.
  • Assist with the creation, documentation, and execution of test scripts for supported systems and research and implement solutions to issues identified during testing.
  • Perform project planning, coordination and management on multiple projects.
  • Interface with software vendors and suppliers in support of business application software packages.
  • Communicate with managers and business partners on business systems and project statuses.
  • Design and create production and ad hoc reports.
  • Provide direction to and mentor entry-level analysts.
  • Monitor scheduled application interfaces and provide issue resolution
  • Provide After Hours Support as assigned

 

 

OTHER IMPORTANT DUTIES

  • Maintain system and functional awareness and competence.
  • Assist Quality Assurance and business partners during the testing phases of projects as needed.
  • Perform Unit Testing on Maintenance Items and Production Break Fixes.
  • Assist with systems implementations and the evaluation of the results.
  • Serve as contact to relationships outside of the Company as appropriate.
  • Perform special projects and other related duties as assigned/required.

 

 

REPORTING RELATIONSHIP

Reports to: Corporate Business Systems Manager, AVP Corporate Business Systems, or VP ITS Software Solutions          

Direct Reports: None

Qualifications

Knowledge

  • Thorough understanding of Information Systems operations.  
  • Working knowledge of respective business support area.
  • Working knowledge of project management methodology.           
  • Working knowledge of relational database structures, models, and diagrams.                               

 

Skills

  • Ability to write system documentation and interpret programming specifications.
  • Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
  • Capable of relating business issues to the ITS staff in an effort to achieve the necessary resolution of issues.     
  • Good oral and written communication skills.
  • Proficiency with Microsoft Office products.
  • Ability to read and understand system manuals and documentation pertaining to the operations of computer and software applications and equipment.
  • Ability to make sound decisions and exercise good judgment.
  • Ability to give directions to and mentor entry-level analysts.
  • Promote a cooperative and productive team environment.
  • Interpersonal skills necessary to manage business and technology relationships with internal and external clients.
  • Ability to provide prompt, high-quality customer service to members, staff, vendors, and internal/external customers.     
  • Proficiency with Oracle E-Business Suite Financial or HCM modules, preferably R12, including but not limited to:
    • Application Configuration
    • Application Monitoring
    • Application Troubleshooting
    • New Module implementation
  • Ability to write SQL queries of simple to medium complexity
  • Additional languages beyond English is a plus 

 

 

Experience 

  • Bachelor's degree, advanced degree or equivalent experience required in computer studies or related business area.
  • Minimum of 5-7 years support experience in an IT environment and respective business area in analyzing and implementing applications systems.
  • Experience in International IT organization preferred

 

 

WORK CONDITION        

Normal office environment.  Subject to stressful situations as they relate to deadlines and dealing with business partners, other departments, and outside vendors.  Some travel to company and vendor sites is required.

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