Tickets & Payments Applications Sr. Representative (6 month contract)

MX-NLE-Monterrey
Requisition ID
2017-29788
Employee Type
Full Time-Temporary
Category
Customer Experience / Customer Service
Travel
Not Applicable

Overview

VERDE_MTY

Join our team! 

We're looking for a Customer Service Representative to be part of our Team for a 6 month contract in Monterrey, N.L.

 

The Customer Service Rep. will coordinate and execute activities within the CS Leasing area, with the goal of creating customers for life.

Whilst supporting the leasing operation, the sucessfull candidate will controla and administer the leasing portfolio and provide support to both the dealer network and final customers. 

Responsibilities

  • Support the Leasing operation
  • Control and Administration of the Leasing portfolio
  • Provide support to Dealerships and Customers during the life of a Leasing contract
  • Relationship with external vendors: control results services provided;
  • Coordinate with broker the annual tax/traffic ticket payments
  • Track changes in the regulations that affect leased vehicles at state level;
  • Provide support to Customers during the contract termination
  • Control and request payments to service providers, including the broker;
  • Preparation of reports to management;
  • Coordinate requirements of customers with areas such as Sales, Finance, and internally with Customer Service.
  • Manage early termination of Leasing
  • Perform the vehicle invoicing/sale for paid in full contract, including control of documentation.

Qualifications

  • Bachelor degree in Business, Finance, Accounting, Engineering or related is required
  • Experience in Auto/Leasing products
  • Knowledge of post-sale/servicing activities
  • Comprehension of financing & leasing operations
  • English & Spanish Proficiency (will be evaluated during interview)

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