The Consumer Complaint Specialist is responsible for answering and resolving escalated consumer calls and written correspondence. This team member will update the Complaint Tracking System with details about the complaint and resolution/remediation of the complaint for reporting purposes. This team member is responsible for providing educated, fair, and timely responses to consumer complaints from many sources including but not limited to state and federal regulators, the Better Business Bureau, correspondence sent to GM and GM Financial Executives, and both verbal and written correspondence directly from the consumer. This team member will interact with all levels of management and many departments as well as external customers and regulators in the interest of achieving the overall company objectives.
OTHER IMPORTANT DUTIES: