The BSA Manager – Digital Services Support assists the AVP Digital Systems to direct a staff of Business Systems Analysts with responsibilities that include the gathering and documenting of requirements to facilitate enhancements, changes, and fixes within the Digital Systems applications. This team member will manage project initiatives, and direct and enforce departmental and corporate procedural standards for assigned personnel. BSA Manager – Digital Services Support will provide guidance, coaching and mentoring to the team of Business Systems Analysts. Additional responsibilities include providing expert system support for the Digital related software applications used by multiple business departments.
OTHER IMPORTANT DUTIES
Reports to: AVP – Digital Services Support
Direct Reports: Business Systems Analysts
Work is conducted in a professional office environment subject to stressful situations arising from meeting deadlines, managing system outages or issues, and managing multiple projects and priorities. Some travel to company and vendor sites is required, including outside the United States. Evening and weekend work as required.