Global Infrastructure Engineer II / NOC Engineer

US-TX-Arlington
Requisition ID
2017-27696
Employee Type
Full Time-Regular
Category
Information Technology

Overview

The Global Infrastructure Engineer II, under the general direction of the Manager, will assist in the day-to-day tasks critical to the team’s success. This individual will be responsible for attending project meetings when necessary and assist in gathering and documenting infrastructure and security requirements. This individual will also become familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

Responsibilities

JOB DUTIES

  • Must have high attention to detail, be well organized and be a self-starter.
  • Must be able to work with limited to moderate direct supervision.
  • Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues.
  • Works independently
  • Escalates complex or consequential issues to management.
  • Identifies and directs changes through appropriate review and approval mechanisms.
  • Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion.
  • Support of Infoblox appliances which include DDI and NetMRI.
  • Create/Maintain/Improve Infoblox IPAM enterprise wide.
  • Monitor ServiceNow ticketing queue and provide timely resolution to tickets.
  • Creation/Review of Compliance Reports in Infoblox NetMRI.
  • Plan, prioritize, and provide vision and schedules for Infoblox projects and or tasks.     
  • Provide device/appliance support/maintenance after hours (if needed).                    
  • Provide internal and external customers with excellent customer service while striving to provide world-class service.                               
  • Conduct audit compliance assessments and initiate corrective action through Infoblox NetMRI.          
  • Resolve incident management tickets as they arise and ensure timely resolution.                                        
  • Adhere to all company authored policy, procedure and standards documents.    

REPORTING RELATIONSHIP

  • Reports to Global Infrastructure Engineering Manager
  • Direct Reports: None

Qualifications

Knowledge:

  • TCP/IP, OSI model, and IP subnetting.
  • Local and Wide Area networking concepts, principles, and protocols.  
  • Local and Wide Area network architecture.
  • Enterprise operations of a tiered application environment.
  • DNS and DHCP structure.

 

Skills:

  • Ability to approach problems with an open-mind and create new and innovative ideas and methods.
  • Ability to think strategically, make collaborative decisions.    
  • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis.   
  • Ability to accept change and adapt to organizational change and shifting priorities.   
  • Effective time management, prioritization, negotiation, and delegation skills.    
  • Able to think and react positively and professionally when faced with obstacles.   
  • Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively.   
  • Good interpersonal skills with an ability to work well with others in teams and collaborative work situations.   
  • Willingness and ability to build on others ideas. 

Experience:

  • Bachelor's degree in computer science or equivalent work experience in IT is preferred.
  • Experience in dealing with multiple business units and diverse employee population.
  • Minimum 3-5 years of experience with Infoblox Preferred.
  • Minimum 6-8 years Networking Experience.

WORKING CONDITIONS

  • Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours.  
  • This list is not exhaustive; you will be expected to carry out any other duties that are deemed reasonable in relation to your position.

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